What is Q Care?

The Quality Care (Q Care) Customer Service Training Program is a statewide customer service training certification program created to support the development of the Tourism & Hospitality Industry through enhanced guest experiences.

Q Care provides statewide standardized customer service training, emphasizes the importance of quality customer service in the Tourism & Hospitality Industry, and equips Oregon employees with tools and resources needed to better serve our visitors.

The web-based certification training is offered at no charge and can be taken by anyone wishing to improve customer service skills.

After completing the Q Care online program you will be able to print a certificate which is recognized by employers throughout the state as a symbol of your expertise in service and knowledge of the key success factors in Oregon's visitor industry.